Returns

We offer a full refund if for any reason, you are not happy with your purchase or you have simply changed your mind. In order to arrange a refund please contact us first and please include your name, item/s purchased, order number and/or date of order on sales@andliving.co.uk

All returns for refund are subject to the following conditions.

+ Returns must be made within 28 days of receipt of order. You must contact us within 14days of receiving your order if you would like to make a return. You then have a further 14days to return the item/s to us.

 + The item/s must be complete and in 'as new' (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or product packaging) and full resalable condition

+ Items must not have been used and must be returned with the original box, packing, tags attached and accessories or any free gifts you received with it.

Please note - We reserve the right to refuse a refund should the above criteria not be met.

 

Items NOT eligible for returns

+ Fabric purchases are cut directly from the roll to meet your requirements and therefore cannot be returned for refunds or exchange. 

 + Custom orders. Any items that have been specially ordered or made to your individual specification cannot be returned.

+ Unfortunately, we cannot accept returns on sale items or gift cards.

 

Returning an item

The customer must bear the cost of returning the goods and this cost will not be refunded. If the return is due to a faulty item, reimbursement for the postage will be included in the refund.

All items purchased are your responsibility until we receive them. So we recommend that you use recorded/registered post to return your items. &Living is not responsible for returned goods being lost or damaged in transit and therefore unable to refund any items subsequently lost/damaged during shipment.

Refunds

Refunds are made in £ GBP. and will be refunded within 14 days according to whichever method of payment was originally used.

Original postage costs (if any) are non-refundable.